Complaints Policy

Complaints Policy

Introduction

As a sole trader operating a business consultancy and training service, I am dedicated to delivering exceptional advice and guidance to my clients. I understand that there may be times when your expectations are not met, and I welcome the opportunity to address any concerns you may have.

This Complaints Policy outlines how complaints are managed in a professional and transparent manner.

Purpose

The purpose of this policy is to provide clear instructions for clients who wish to make a complaint about the consultancy or training services provided. It ensures that all complaints are dealt with fairly, efficiently, and effectively.

Making a Complaint

If you are dissatisfied with any aspect of my services, please contact me directly so that I can resolve the issue as quickly as possible. You can submit your complaint through the following channels:

  • Email: mike@mikepreston-consultancy.co.uk

  • Phone: 07480 067871

  • In-person: During our scheduled meetings or sessions

Please provide as much detail as possible about your complaint, including the nature of the problem, dates, and any relevant correspondence.

Receipt and Acknowledgement

Upon receiving your complaint, I will:

  • Acknowledge receipt within 2 business days.

  • Confirm that an investigation into your complaint has been initiated.

Investigation Process

I will conduct a thorough investigation into your complaint by:

  • Reviewing all relevant information and documentation.

  • Discussing the matter with you further if necessary to fully understand the issue.

  • Considering the circumstances and determining an appropriate course of action.

Resolution

My goal is to resolve all complaints within [10] business days of receipt. If the investigation is complex and requires more time, I will inform you of the progress and provide an estimated timeframe for resolution.

Communication

Throughout the complaint process, I will keep you informed of the status of your complaint and any decisions made.

Confidentiality

All complaints will be handled confidentially and in accordance with applicable privacy laws. Your personal information will only be used for the purpose of addressing the complaint.

Feedback

After the complaint has been resolved, I may ask for your feedback on the process to help improve my services.

Policy Review

This Complaints Policy will be reviewed annually to ensure it remains effective and aligned with best practices.

Final Statement

As a sole trader, I take pride in the trust my clients place in my consultancy and training services. Your satisfaction is paramount to the success of my business, and I am committed to resolving any issues that arise in a respectful and efficient manner.

For any questions regarding this Complaints Policy or to discuss a concern, please do not hesitate to get in touch using the contact details provided above.